RR-IT ActiveGuard
Protected, patched and watched. By RR-IT.
Included with every RR-IT support agreement
RR-IT ActiveGuard keeps your business computers safe and running. Windows updates, device monitoring and remote support come together in one small agent on every PC and server, and our team watches over all of it for you. Add ActiveGuard Monitored Antivirus and RR-IT sees every threat too.
✓ Included at £29 + VAT per computer a month ✓ Checks in every five minutes ✓ Installed remotely
See it working
Watching every PC, day and night
ActiveGuard keeps an eye on Windows updates and backups and alerts the RR-IT team when something needs attention. Add ActiveGuard Monitored Antivirus and threats are covered too, usually handled remotely before you notice.
What you get
One service, and an optional extra
In every support agreement
£29 + VAT per computer a month
- Windows updates: installed on schedule, with no forced restarts
- Monitoring: PCs and servers checked every five minutes
- Remote support: we connect and fix it, without a site visit
- The RR-IT shield by the clock: protection status and contact support, one click away
ActiveGuard Monitored Antivirus
Microsoft Defender’s protection, set up properly and watched by RR-IT. Every threat it finds comes straight to us, at any hour.
Priced to suit your PCs and servers. We’ll talk through what you need and give you a clear price, with no obligation.
How it works
One small agent. A whole team behind it.
1
We install it remotely
RR-IT installs ActiveGuard on every PC and server, without a site visit and without disturbing anyone. On most networks, new PCs get it automatically when they join.
2
It checks in every five minutes
Each computer reports its protection, Windows updates, disk space and key services to RR-IT, day and night.
3
We act on what it finds
Anything that needs attention becomes a ticket on the RR-IT help desk for an engineer to pick up. Many problems are fixed before anyone in your office notices.
Windows updates
Updates installed. Without the interruptions.
Missing updates are one of the most common ways attackers get in. ActiveGuard keeps Windows’ own automatic updates switched on, checks every PC and server for anything outstanding, and lets RR-IT install updates on a schedule, or straight away when something urgent comes out.
On a schedule
Security updates, or all updates, on the day and time that suits your business. A PC that was switched off catches up when it’s next on.
Straight away
When an urgent fix comes out, RR-IT can install it on one PC or across your whole business from our help desk.
No forced restarts
Staff are asked to restart, never forced mid-work. Servers are only restarted at a time agreed with you.
- Failed updates flagged. If an update won’t install, RR-IT gets a ticket and looks into it.
- Old Windows versions spotted. We track each machine’s Windows version and its end-of-support date, so upgrades can be planned in good time.
- No pausing. Staff can’t pause updates, and if anything switches them off, RR-IT is told.
- Outside office hours. Windows is set to install updates outside 7am to 7pm, and never to restart while someone is signed in.
Monitoring
Often sorted before you notice
Every five minutes, ActiveGuard checks the things that quietly go wrong on business computers. When something needs attention, a ticket is raised on the RR-IT help desk with the details our engineers need to fix it.
Servers offline
If a server stops checking in for 20 minutes, our engineers are emailed straight away, and again when it’s back.
Disk space
Warnings before a disk fills up and stops email, files or databases working.
Key services
An alert if an important Windows service on a server stops running.
Memory problems
Spots machines running short of memory, and slow leaks that make a server grind to a halt.
File recovery copies
Checks your file server is taking its “Previous Versions” snapshots, so deleted or damaged files can be got back.
Restarts needed
Flags machines waiting for a restart to finish installing updates.
Alerts are recorded the moment they happen, day or night. Our engineers act on them in working hours, servers first.
Remote support
Help in minutes, without a visit
ActiveGuard comes with RR-IT’s remote support tool on every machine. When someone calls with a problem, an engineer can see their screen and fix it there and then. Servers and PCs left on overnight can be looked after with nobody there.
- You always know. A notice shows on screen while an RR-IT engineer is connected.
- Our own secure server. Remote access runs through RR-IT’s own server, not a shared public service.
- Fixed from our desk. Restarts, updates and threat clean-ups can be done from the RR-IT help desk.
By the clock
A red shield by the clock, and nothing to manage
Your staff see a red RR-IT shield next to the clock. Double-click it to see that the PC is protected, when it was last scanned and when it last checked in with RR-IT. Right-click it for Contact support, with our phone number, email and website one click away.
Optional add-on
ActiveGuard Monitored Antivirus
Stops the threat. Tells us straight away.
ActiveGuard Monitored Antivirus uses Microsoft Defender Antivirus, the protection engine built into Windows, so there is no extra antivirus program slowing your PCs down. On its own, Defender relies on whoever is sitting at the PC to notice a warning. With Monitored Antivirus, RR-IT sets it up properly, keeps it switched on and sees every threat it finds.
| Defender on its own | With Monitored Antivirus | |
|---|---|---|
| When it finds a threat | A warning pops up, if someone’s there to see it | RR-IT gets a ticket every time, at any hour |
| Settings | Windows defaults | Set up and hardened by RR-IT |
| If it gets switched off | Nobody knows | RR-IT keeps it switched on |
| Cleaning up | Left to your staff | RR-IT sorts it remotely |
| Servers | Same as everything else | Raised as high priority |
Ransomware folder protection
Stops unknown programs changing files in Documents, Desktop and other protected folders.
Attack-blocking rules
Blocks the tricks attackers rely on, such as Office macros launching programs, scripts from email attachments and password theft.
Cloud-powered detection
Suspicious new files are checked against Microsoft’s cloud protection, so brand-new threats can be blocked at first sight.
Dangerous websites blocked
Network protection stops connections to known malicious sites, whichever browser is used.
Regular scans
A quick scan every day and a full scan every week, plus scanning of USB drives when they’re plugged in.
Switched on safely
New settings start in a watch-only mode, usually for two weeks, so we can check nothing your software relies on is blocked.
Monitored Antivirus is an add-on to your support agreement, priced to suit your PCs and servers. Ask us for a quote, with no obligation.
Privacy and security
Your business, kept private
- Status information only. The agent reports protection, update and hardware status. It never reads your documents or emails.
- Encrypted all the way. Every check-in travels to RR-IT over an encrypted connection.
- Kept separate. Each client’s machines and information are kept apart, and only RR-IT’s engineers can see them.
- Changes by senior staff only. Only senior RR-IT engineers can change settings, install updates or restart machines.
- Safe, automatic updates. New versions of the agent install themselves, and each one is checked against RR-IT’s fingerprint before it runs.
- Always current. Virus definitions are checked for updates every four hours, and before every scan.
Getting started
Up and running without a site visit
What RR-IT looks after: installing ActiveGuard on every PC and server, watching for problems, installing Windows updates and fixing issues remotely, plus setting up and watching your antivirus if you add Monitored Antivirus. Support whenever you need it.
1
Tell us what you have
Which PCs and servers you have, and whether you’d like Monitored Antivirus.
2
We install it remotely
RR-IT installs ActiveGuard on every machine, without disturbing anyone.
3
We check your software
If you add Monitored Antivirus, protection starts in watch-only mode while we check nothing you rely on is blocked.
4
We keep watch
Full protection switched on, with RR-IT watching every PC and server.
FAQs
Questions we’re often asked
Is ActiveGuard included in my support agreement?
Yes. Every RR-IT support agreement, at £29 + VAT per Windows desktop or laptop a month, includes ActiveGuard’s monitoring, Windows updates and remote support. Servers are priced separately.
Is Monitored Antivirus included in the £29?
No. ActiveGuard’s monitoring, Windows updates and remote support are included in every support agreement. ActiveGuard Monitored Antivirus is priced separately, because the right setup depends on your business, your software and how many PCs and servers you have. We’ll talk it through and give you a clear price.
Will it slow our PCs down?
No. ActiveGuard is one small agent that checks in every five minutes. Monitored Antivirus uses Microsoft Defender, which is already built into Windows, so there’s no extra antivirus program slowing your PCs down.
Can RR-IT see our documents or emails?
No. The agent reports protection, update and hardware status only. It never reads your documents or emails, and every check-in is encrypted.
Will staff be forced to restart?
No. Staff are asked to restart, never forced mid-work, and Windows won’t restart while someone is signed in. Servers are only restarted at a time agreed with you.
What happens if something goes wrong at night?
Alerts are recorded the moment they happen, day or night, and our engineers act on them in working hours, servers first. If a server stops checking in for 20 minutes, our engineers are emailed straight away.
Do you need to visit to install it?
No. RR-IT installs ActiveGuard remotely on every PC and server. On most networks, new PCs get it automatically when they join.
What will our staff see?
A red RR-IT shield next to the clock. Double-click it to see that the PC is protected and when it last checked in, or right-click it to contact RR-IT support.
Questions? Let’s talk.
Ask us for a quote or a demo, with no obligation. Tell us how many PCs and servers you have, and whether you’d like Monitored Antivirus.
Or call 0161 820 4198